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Customer Support

Shipping & Delivery

We encourage you to select ground shipping due to the lower environmental impact over air shipments, however expedited shipping is available in special instances.

We are currently shipping in the United States, it’s territories, APO/FPO addresses and Canada.  International shipments will be shipped via Bongo International. 

  • Applies to UPS Ground or USPS Standard shipping only in the Continental United States only
  • Does NOT apply to Alaska and Hawaii or Canada.

Products that are in stock in the www.modernfunishings.com warehouse ship within one to two business days. Some products ship directly from the manufacturer and may require extra time to ship. In general, you can expect your order in 2 to 10 business days (business days are Monday through Friday, excluding post office holidays). The exact time frames will vary depending upon your location, the location the products are shipping from, and the shipping option you choose.

Your individual order may originate from multiple locations and be shipped separately. If this happens, you will receive an email confirmation and tracking number for each shipment. We make every effort to keep items in stock but from time to time, products go on back order. If that happens, we will notify you and you can either wait for item to arrive, substitute another item, or cancel your order and receive a refund for the item on back order. Some bulky items may have additional shipping costs. Any additional costs will be included as a handling cost and noted on the product detail page for that item.

For Canadian, shipments, our shipping rates include transportation and customs clearance, but do not include any import duties or taxes. Duties, taxes, and fees (if any) are the recipient's responsibility and are due upon delivery. If a package is refused by the recipient, we reserve the right to charge your card for all costs associated with the unsuccessful delivery.

International Shipping Powered by Bongo International Checkout

We have partnered with Bongo International to service our international customers.

Once you have created your shopping Cart, choose the “International Customers…Click here to pay” button. You will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

Shipping Costs

Shipping costs depend upon the weight of your shipment, the method of shipping and the address for delivery. Once you place the items in your shopping cart, just enter your zip code in the box underneath the words “estimate shipping & tax”. Then click on “estimate shipping” to view the shipping charges via UPS for your order and select your shipment method accordingly. Ground shipping is generally the least costly method for most shipments.

Please allow the lead-time for delivery depending on the product type, color, model, manufacturer, and other factors. Please Note: THE SHIPPING TIMES WE QUOTE ARE ONLY ESTIMATES, NOT GUARANTEES. When it comes to order times we are depending on the factory, and freight carriers to provide us with the estimated ship date. Some specialty furniture carriers use third party carriers for some delivery locations, and are unable to provide up to the minute tracking information that is common for small packages. Please understand we are doing our best to ensure best deliveries suited for your product.

Delays

Delays in production and shipping may occur. If a delay occurs, don't panic. We will work hard to get your purchase to you, but please keep in mind that we work with high-ticket and large items, which come from all over the world. In most cases, delays occur during busy seasons, holidays, due to production delays, or other factors not in our control. We will make all efforts to quote accurate lead times and notify all our customers promptly. Please note that we are not responsible for product delays from the manufacturer. Under no circumstances will modernfurnishings.com be responsible for any consequential damages resulting in shipping delays. Due to increased security by governments, customs delay may also occur, which is beyond our control.

Privacy & Security

Modernfurnishings.com believes one of our most important assets is the trust consumers place in us to respect and properly handle nonpublic personal information received by us in connection with providing our products and services. To continue earning the trust of our consumers, modernfurnishings.com has adopted the following privacy policy to govern how we treat our consumer's nonpublic personal information, including such information about our former customers that we collect on www.modernfurnishings.com

Protecting and Safeguarding Our Consumer's Information

To help prevent unwarranted disclosure of our consumer's nonpublic personal information and secure it from theft, we utilize secure computer networks and restrict access to nonpublic personal information about our consumers to those employees who need to know that information to provide products or services to our consumers. In addition, we maintain physical, electronic, and procedural safeguards that comply with applicable laws and regulations to guard our customers' nonpublic personal information.

We strive to protect our consumer's nonpublic personal information obtained through the consumer's use of our website. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). [To learn more about SSL, follow this link - http://en.wikipedia.org/wiki/Secure_Sockets_Layer. Regardless of the technology used to provide a secure transfer of information, no data transmission over the Internet can be guaranteed 100% safe. Since we cannot guarantee or warrant the security of any information you transmit to or obtain from our website, you do so at your own risk. Once the transmission of data has been received, we will do our best to protect your information.

Our website may contain links or reference third party vendors (such as PayPal as a payment service alternative). Third party vendors linking with our website or referred to in our website are responsible for the operation and maintenance of their sites. We have no control over their site configuration or their privacy policy. If you choose to access third party vendor sites, you choose to do so at your own risk. We suggest you always read the privacy policy of a linked site before you make a decision to disclose non-public personal information or commercial information. In addition, we have links to third party sites (non-vendors) and their privacy policies too govern the collection and use of data that you may share with these sites.

Information We Collect

We collect information about our consumers that is necessary to tailor our products and services to meet our consumer's individual needs, provide effective customer service, and comply with legal requirements. We collect nonpublic personal information about our consumers from the following sources: Information about our consumer's transactions with us, our affiliates, or others; Information we receive from a consumer-reporting agency.

Orders

If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Cookies

We use "cookies" on our website. A cookie is a small amount of data that is sent to your browser from a web server. This data is stored on your computer's hard drive. Cookies are used to remind us of who you are, assist us in tracking visitors to our site, to track responses to communications, applications and sales, process your submitted data, etc. You may be able to set your browser to notify you when you are sent a cookie. This will give you the chance to decide whether to accept or not to accept it. You should contact the provider of your browser for further information. Our cookies are tied to personally identifiable information to recognize you when you return to the site.

We use both session ID cookies and/or persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. Please see http://support.microsoft.com/kb/278835 or http://docs.info.apple.com/article.html?artnum=32467

We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site. Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies. See “Third Party Advertisers.”

This privacy statement covers the use of cookies by this site only and does not cover the use of cookies by any advertisers.

Third Party Cookies

The use of cookies by our affiliates and service providers is not covered by our privacy statement. We do have access and control over these cookies. Our affiliates and service providers use session ID cookies to provide credit for referred sales. Clear Gifs (aka Web Beacons)

We employ and our third party tracking partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.

We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.

Third Party Advertisers

We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personally identifiable information.

Newsletters

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you with unsubscribe instructions in each newsletter or promotional email. You may unsubscribe in this manner or contact us at www.modernfurnishings.com or call 949-376-0103

Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

The Protection of Children

We value and respect the privacy of children. We will not knowingly solicit information from children or knowingly market to children.

Maintaining Accurate Information and Access

If you’re personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on your Personal Profile page or by emailing our Customer Support at modernlaguna@yahoo.com or by contacting us by telephone or postal mail at the contact information listed below.

We also maintain procedures to ensure that the information we collect is accurate, up-to-date, and as complete as possible. If our consumer believes the information we have about our consumer in our records or files is incomplete or inaccurate, our consumer may request that we make additions or corrections, or, if it is feasible, that we delete this information from our files. Our consumer may make this request in writing (include name, address, and policy number):

Chief Privacy Officer, www.modernfurnishings.com, 290 Broadway Laguna Beach, CA 92651

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Sharing Information

We do not share personally identifiable information with any third parties who are not service providers for any reason except as described in this privacy policy.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

In the event www.modern.furnishings.com goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email of any such change in ownership or control of your personal information.

Service Providers

We use other third parties such as a credit card processor or shipping agent to provide billing and shipping services on our site and a registration company to assist you in creating a registry. When you place an order we will share your billing and shipping information as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose including their own marketing purposes

Returns & Replacements

Modern-furnishings.com offers a No-Risk, 30-Day 100% Satisfaction Guarantee on all our products. If for any reason you aren't completely satisfied, you can return any item in its original condition within 30 days of the date of shipment for a full refund or exchange (Shipping is non-refundable, buyer pays return shipping.) there is a 15% restocking fee for our stock items, drop shipped items have a 35% restocking fee.

All returned items must be in new/original condition in which received unless returning a damaged or unsatisfactory item. Merchandise that has been reported as perfect condition by the customer before return will be charged if item is received damaged. A return authorization is required for all returns. Please contact customer care to obtain a return authorization. All shipping costs associated with returned merchandise are the responsibility of the customer unless otherwise verified with a customer representative. If merchandise is received damaged, please notify your delivery person of the damage. They will follow the proper procedure for damaged merchandise. Shipping Carrier will not pick-up merchandise if it is not in its original packaging. If merchandise is received damaged upon delivery, customer must contact customer service within 72 hours to report damage and to receive a return authorization. All original packing material must be kept for return. It is the customer's responsibility to keep all packing materials, boxes, and documentation for any return. Modern-furnishings.com is not responsible for any items that are discarded by the customer. DAMAGED MERCHANDISE MUST BE RECEIVED BACK IN WAREHOUSE BEFORE ANY REPLACEMENT/REFUND WILL BE ISSUED. Full purchase price will be refunded, less any exchange fees and shipping fees, within 30 days of purchase. Custom orders are cancelable within 72 hours of order date. Please contact our sales department toll 949-376-0103 with further questions. The customer shall be responsible for all maintenance service consisting of lubrication and cleaning of the product, minor assembly and adjustment and performing operation checks. The manufacturer will have no warranty obligation if the product is subjected to abuse, alteration, misuse, negligence or accident or if the customer fails to perform the maintenance service referred to above. Any Cancellation is subject to a 3% credit card processing fee. Modern Studio reserves the right to implement or waive this fee. If item is missing a part or needs a part which was damaged, Modern-furnishings.com will send a replacement part for the item. If an item shipped overseas arrives damaged or with a part missing, Modern-furnishings.com will send replacement parts.

Please note: Modernfurnishings.com will require Images of any damages or missing parts for any replacements.

Discounts / Coupons

Special coupon codes and special orders cannot be combined.

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